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About Candidate
An Information Tech resource with a strong background in IT compliance & audit, asset management, and global IT support. Skilled in protecting sensitive data, ensuring adherence to industry standards, and managing IT assets across diverse environments. Proven ability to lead global support teams, streamline operations, and mitigate risks through proactive solutions. Committed to enhancing IT efficiency while maintaining robust security and compliance frameworks.
Location
Education
BS IT
Work & Experience
● Enhanced user experience by integrating an advanced ticketing system, enabling timely responses to inquiries and effective management of service requests across multiple communication channels including phone or email. ● Increased customer satisfaction by consistently delivering timely issue resolutions in alignment with defined Service Level Agreements (SLAs), improving overall service reliability. ● Realized $10M in savings by recycling IT equipment, reducing expenses on new hardware and software purchases.
● Amplified data transmission efficiency by conducting thorough assessments of network infrastructure, identifying bottlenecks, and executing targeted improvements to optimize performance. ● Spearheaded the development and implementation of a robust disaster recovery plan that safeguarded organizational data, leading to zero data loss incidents for a nationwide workforce of 300+ employees. ● Steered the seamless deployment of an advanced video conferencing system across all PK offices in collaboration with Huawei technologies, facilitating smoother inter-office communication and reducing operational costs. ● Honored with the "Best Contribution Award" for 2012 and 2013 for managing a dedicated IT support team for a high-profile, six-day conference with over 3,000 participants, ensuring flawless technical operations.
Portfolio
