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Managed and supported Microsoft 365 environments. Configured Microsoft Teams and Outlook for seamless communication. Administered Microsoft Intune for device management and security. Implemented MDM and MAM policies. Managed user accounts and security configurations. Supported integration and SSO setups. Provided high-quality support to international clients. Resolved complex issues for Windows and Mac users. Delivered IT support within a Managed Service Provider framework. Worked within a Managed Service Provider (MSP) framework to deliver continuous IT support and improvements. Utilized Sharesuite Ticket Management for tracking and resolving tickets.

Managed and supported Microsoft 365 environments. Configured Microsoft Teams and Outlook for seamless communication. Administered Microsoft Intune for device management and security. Implemented MDM and MAM policies. Managed user accounts and security configurations. Supported integration and SSO setups. Provided high-quality support to international clients. Resolved complex issues for Windows and Mac users. Delivered IT support within a Managed Service Provider framework. Worked within a Managed Service Provider (MSP) framework to deliver continuous IT support and improvements. Utilized Sharesuite Ticket Management for tracking and resolving tickets.

Efficiently managed and administered Microsoft 365, ensuring smooth operations and high availability of services. Administered Microsoft End-Point (Intune), enhancing security and compliance for all connected devices. Administered Azure Active Directory, ensuring secure and efficient user management. Managed service provider (MSP) duties, maintaining high service levels and operational efficiency. Utilized Jira for effective ticket management, ensuring timely resolution of technical issues. Technologies: Microsoft 365, Microsoft End-Point (Intune), Microsoft Teams, Microsoft Outlook, Azure Active Directory, MSP tools, Windows OS, macOS, Jira

Deployed and configured network infrastructure including Routers, Switches, Firewalls, and VPNs for enhanced connectivity and security. Expertly administered Active Directory, DNS, and HyperV on Windows Server platforms (2012 R2, 2016, 2019). Implemented VMware ESXi for virtualization and utilized PRTG for proactive system monitoring. Configured Grand Stream/IP PBX systems for efficient IPPhone operations. Successfully coordinated with ISPs and vendors for service management and cost optimization. Installed and maintained MS SQL Server for robust database performance. Resolved network issues promptly, ensuring minimal downtime and optimal performance. Managed DHCP settings and Unifi Controller for centralized network management. Technologies: Microsoft 365, Routers, Switches, Firewall, VPN, Active Directory Domain Services (ADDS), DNS, HyperV, VMware ESXi, PRTG, Grand Stream/IP PBX, MS SQL Server, DHCP, Unifi Controller

Monitoring network performance and applying security policies using Fortinet 200E and Fortinet 100E Firewalls. Administration of Active Directory Domain Services Management of MDaemon for Email Server configuration and support, ensuring seamless O365 Exchange integration. Implementation of DHCP and MAC binding for efficient network management. Successful completion of the SLM project, demonstrating project management and technical skills. Proficient in virtualization technologies including VMware ESXi and network segmentation through VLans on MikroTik Router Board. Technologies: Fortinet 200E, Fortinet 100E Firewall, O365 Exchange, MikroTik Router Board, VMware ESXi

Monitored network performance and ensured high availability and reliability of Data Center servers. Produced and analyzed weekly reports using FortiAnalyzer, focusing on top threats, sources, bandwidth usage, and applications. Managed Active Directory Domain Services (ADDS), DNS, and Hyper-V on Microsoft Windows Server 2012 R2, 2016, and 2019. Troubleshooted and installed IP printers and shared printers. Implemented VLANs to optimize network efficiency and security. Provided technical support for networking issues and deployed Panda End-Point Agent for enhanced endpoint security. Technologies: Microsoft Windows Server 2012 R2, 2016, 2019, Active Directory Domain Services (ADDS), DNS, Hyper-V,