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Freelancer, Business Developer, Financial Advisor, Customer Service Representor

About Candidate

With over 8 years of diverse experience across telecommunications, banking, and insurance, I am a results-driven professional known for my strong customer service, sales, and administrative skills. At PTCL, I excelled in resolving customer issues, enhancing service experiences, and meeting key performance metrics. Additionally, my experience as a financial advisor allowed me to develop client-centered strategies, achieving both short- and long-term financial goals.

Key Skills:

– Customer Service (Telecommunications, Call Center, Financial Services)
– Sales & Business Development
– Problem Solving & Issue Resolution
– Microsoft Outlook & Data Entry
– Fluent in Urdu, English, and Punjabi

I’m passionate about improving customer experiences and driving growth through innovative solutions. Let’s connect to discuss how I can add value to your organization.

Location

Education

G
Graduation 2010
Punjab University Lahore

B.com IT 2 years of education of banking n commerce studies

Work & Experience

B
Business Developer Executive April 2024 - still working
expert solutions systems

- lead generation - b2b lead generation - staff augmentation

C
Customer Service Representative September 2021 - April 2024
PTCL (Pakistan Telecom Company Pvt. Ltd)

- customer services - handling customers problems via system according to TAT by the system given - issues like internet, telephone, smart tv, wireless connections